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Support Services

For the HW & SW parts of Luciol there are three types of support services we can provide:
  • e-mail support
  • advanced support
  • premium support

E-mail support is available in Arabic, Deutsch, English, French and Spanish. We do our best effort to reply in less than 24 hours. This support is product orientated, Luciol Forum is more Application orientated. Please, check the F.A.Q. pages prior contacting our support. This support is performed by our Application & Support Team.

Advanced support is for Customers aiming at developping applications with Luciol or for who we have developed applications. They do require a prompt return and usually we ask them to install a a replication of their test platform with some of their equipment in our offices. This support is performed in English & French by our Application & Support Team.

Premium support is for Customers integrating Luciol HW & SW elements in their product range. They have access to our HW & SW design and manufacturing files. This support is performed in French & English by one of our R&D team member.

Contacts

E-mail support is available @ .

Advanced and Premium Support are only available through customized e-mail addresses and phone numbers, contact our if you have lost the details.
Software Downloads
(English)

The Software Download section is split in 3 parts:

The Luciol Kernel & Applications Software are provided under the Luciol Software User Agreement that you must read and agree with prior to downloading.

Documentations Downloads
(English)

The Documentation Download section contains first the Luciol Guides organized w.r.t. your profile:

You should start reading Luciol documentation by the First Time User Guide or First Time Developer Guide.

The Luciol Documentation Index file provides a comprehensive list and overview of all the User and Developer Guides.

Keep in mind you can develop no application for Luciol without a development license and interface.

The Documentation Download section also contains:
TO GET PREVIOUS SOFTWARE & DOCUMENTATION VERSIONS, CONTACT

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